1. What services does your company offer?

Answer: We offer
a comprehensive range of services including debt collection and recovery,
credit risk management, skip tracing, fraud investigation, and settlement
assistance to help businesses manage their financial risks effectively.

2. How does your debt recovery process work?

Answer: Our debt
recovery process begins with a thorough assessment of each case, followed by
tailored recovery strategies that may include both traditional methods and
advanced technology solutions like automated communication and predictive
analytics to maximise debt collection rates.

3. What is skip tracing and how can it help in
debt recovery?

Answer: Skip
tracing is a method used to locate individuals who have changed their contact
information and are difficult to reach. We use advanced tools and databases to
efficiently track down debtors, increasing the chances of successful debt
recovery.

4. How do you ensure compliance with legal and
regulatory requirements?

Answer: We
strictly adhere to all legal and regulatory standards governing debt recovery
and credit management. Our team is well-versed in compliance laws, and we
implement ethical practices to protect our clients from legal risks.

5. What makes your approach to debt recovery
different from others?

Answer: Our
approach is client-centric and technology-driven, focusing on maintaining
positive relationships with debtors while leveraging data analytics and machine
learning to optimise recovery efforts. We customise our strategies to meet each
client’s unique needs, ensuring efficiency and effectiveness.

6. Can you help us manage our credit risk?

Answer: Yes, our
credit risk management services include building an efficient credit risk
framework, assessing the creditworthiness of potential clients, monitoring
existing credit risks, and providing strategies to mitigate potential losses,
helping your business maintain financial stability.

7. How do you handle disputed debts?

Answer: We manage
disputed debts by thoroughly investigating each case, providing necessary
documentation, and engaging in negotiation to resolve disputes quickly and
fairly, ensuring a smooth recovery process.

8. How do you communicate with debtors during
the recovery process?

Answer: We use
multi-channel communication strategies, including phone calls, emails, and
letters, to engage with debtors. Our communication is respectful and
transparent, aimed at resolving debts while preserving the debtor’s
relationship with our client.

9. How do you measure the success of your debt
recovery efforts?

Answer: We set
clear Key Performance Indicators (KPIs) and provide regular reports to our
clients, tracking recovery rates, timelines, and client satisfaction to measure
the success of our efforts.

10. How long does it take you to collect debt?

Answer: Our
collection period ranges from an hour to a year. It all depends on several
factors. The type of debtor we engage, the strategy we employ, and the
resources we deploy.

11. What industries do you serve?

Answer: We serve
a wide range of industries, including banking, finance, telecommunications, Energy,
Chemicals, hospitality, healthcare, and FMCG, offering tailored debt recovery
and credit risk management solutions to meet the specific needs of each sector.

12. What is the cost of your services?

Answer: Our
services are typically offered on a contingency basis, meaning you only pay
when we successfully recover a debt. We also offer customisable pricing models
depending on the scope and nature of the services required.

13. How can I get started with your services?

Answer: To get
started, simply contact us via phone, email, or our website’s contact form. We
will schedule a consultation to understand your needs and develop a customised
plan to address your debt recovery and credit risk management challenges.